Service & Support Packages
| Support Plan | NO AGREEMENT | SUPPORT AGREEMENT |
|---|---|---|
| RESPONSE (PHONE) | As Available | 4 Hours |
| RESPONSE (ON-SITE) | As Available | 48 hours |
| PREVENTIVE MAINTENANCE OR ON-SITE EVENT SUPPORT VISITS | Not included | 2/year |
| SERVICE LABOR (Business hours) | $495 up to 2 Hrs + $165/Addtl Hr | Included |
| SERVICE LABOR (Weekend/Night) | $750 up to 3 Hirs+ $250/Addtl Hr | $200/Hr (actual time) |
| FIRMWARE/SOFTWARE UPDATES | Not included (billable as required) | Included |
| TRAINING SESSION (POST PROJECT) | Not included | Included |
| PARTS | Not included | Included |
| FREIGHT | Not included | Not included |
| LOANERS | Rental (if available) | Included if available |
| ADV. REPLACEMENT | As per manufacturer | As per manufacturer |
| WARRANTY PERIOD | 90 days | 1 Year + 1 Month |
| SERVICE HOURS | 9:00 AM to 5:00 PM M-F | 9:00 AM to 5:00 PM M-F (ADJUSTABLE) |
| COST OF CONTRACT (SYSTEMS UNDER $20K) | FIXED PRICE $1500 | |
| COST OF CONTRACT (SYSTEMS ABOVE $20K) | 7% OF SYSTEM PRICE | |
| Term (years) | 1 Year (Multi-year Discounts Available) |