Lunis Systems is now Soflo Systems

Service & Support Packages

Support Plan NO AGREEMENT SUPPORT AGREEMENT
RESPONSE (PHONE) As Available 4 Hours
RESPONSE (ON-SITE) As Available 48 hours
PREVENTIVE MAINTENANCE OR ON-SITE EVENT SUPPORT VISITS Not included 2/year
SERVICE LABOR (Business hours) $495 up to 2 Hrs + 5165/Addti Hr Included
SERVICE LABOR (Weekend/Night) $750 up to 3 Hirs+5250/Addtl Hr $200/Hr (actual time)
FIRMWARE/SOFTWARE UPDATES Not included (billable as required) Included
TRAINING SESSION (POST PROJECT) Not included Included
PARTS Not included Included
FREIGHT Not included Not included
LOANERS Rental (if available) Included if available
ADV. REPLACEMENT As per manufacturer As per manufacturer
WARRANTY PERIOD 90 days 1 Year+1" Month
SERVICE HOURS 9:00 AM to 5:00 PM M-F 9:00 AM to 5:00 PM M-F (ADJUSTABLE)
COST OF CONTRACT (SYSTEMS UNDER $20K) FIXED PRICE $1500
COST OF CONTRACT (SYSTEMS ABOVE $20K) 7% OF SYSTEM PRICE
Term (years) 1 Year (Multi-year Discounts Available)

Additional Costs:
+ Custom System Planning
+ Cabling Runs over 30′
+ Electrical work (additional outlets)
+ Double Height Ceiling
+ Rack

Additional Costs:
+ Power Conditioner
+ Seating
+ Acoustic Treatment
+ Motorized Screen

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